IT major Infosys subsidiary EdgeVerve Systems's financial software
product Finacle will tie up with financial technology start-up Niki.ai
to offer chat-based service to customers of banking clients, it was
announced on Tuesday/
"The partnership will enable banks using our Finacle to offer its
customers a virtual banking assistant for shopping products and
services," said Infosys in a statement here.
Funded by Tata czar Ratan Tata, Unilazer Ventures and SAP.iO, the
city-based Niki is an AIbot which converses with banking customers to
help them shop for products and services and carry transactions
speedily.
Besides booking movie tickets, buses and hotels, the bot helps customers pay utility and phone bills and recharge easily.
"For businesses, the chat bot is a plug-and-play technology that can
be integrated everywhere, including operating systems, on messaging
platform messenger and on their applications," said the statement.
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