Infosys arm to offer chat-based service to banking customers

IT major Infosys subsidiary EdgeVerve Systems's financial software product Finacle will tie up with financial technology start-up Niki.ai to offer chat-based service to customers of banking clients, it was announced on Tuesday/

"The partnership will enable banks using our Finacle to offer its customers a virtual banking assistant for shopping products and services," said Infosys in a statement here.

Funded by Tata czar Ratan Tata, Unilazer Ventures and SAP.iO, the city-based Niki is an AIbot which converses with banking customers to help them shop for products and services and carry transactions speedily.

Besides booking movie tickets, buses and hotels, the bot helps customers pay utility and phone bills and recharge easily.

"For businesses, the chat bot is a plug-and-play technology that can be integrated everywhere, including operating systems, on messaging platform messenger and on their applications," said the statement.

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